Return Policy

Soava’s return policy is made in accordance with the UK defined rights of a consumer under the Consumer Rights Act 2015

Return Policy:

  • Consumer can return a product if it is done within 30 days from the date of physical exchange. In case of a face to face sale, it means on the day the product is purchased and in case of an online sale, it means on the day the consumer receives the product. The receipt of the product is mandatory.
  • The product should not be used or worn out.
  • Post 30 days, under special circumstances we’d be happy to consider a refund if there is substantial proof that the product was originally damaged and/or was not of expected standards. At the end of the day, Soava will always be a consumer-first company.
  • If Soava fails to provide the customer the product within 30 days, the consumer has a right to cancel the order and get a full refund.


Shipping Estimates

Format Weight (up-to) Bailiwick UK/IOM/JE Rest of EU
Small Parcel 250g £1.63 £3.36 £4.39
500g £2.07 £3.96 £6.81
1kg £3.22 £5.65 £12.86
2kg £5.69 £10.80 £24.70
Medium Parcel 1kg £4.60 £6.78 x
2kg £6.37 £12.34 x
5kg £8.48 £25.73 x
10kg £11.45 £36.03 x
20kg £15.07 £46.33 x


In summary, we’ve designed our return policy to be super friendly and in case you have any more questions, feel free to drop us an email on [email protected]