FAQs

Yes, shipping charges depend on your location and delivery. For deliveries within the United Kingdom, please refer to the charges applicable based on your order value or location when you checkout. If you are placing an order from anywhere other than the United Kingdom, you will simply have to put an order, without any upfront payment. Someone from the Soava team will then get in touch to confirm applicable shipping charges.

Click here to view our return policy

Made a mistake and need to cancel? If your order hasn’t been processed for dispatch, we’ll try our best and action this. Check the message in your order confirmation email, and send us a note with your order number here.

We accept British Pounds and all methods of payments supported by Paypal including debit/credit cards, MasterCard, American Express. Please refer to the following page.

If you’ve received a product that has sadly suffered a cruel death on its way to you, please email us a clear picture of the damage at [email protected] within 30 days of receiving it and we’ll send out a replacement forthwith / refund back.

Our founder, Madvi has lived in Madagascar for over two decades, understanding the culture and living it herself. She has hand-picked the suppliers who belong to the island and contribute in preserving the traditions that’s passed down by their ancestors. Another factor that goes into selecting the suppliers for Soava is their willingness to give back to the society and practice sustainability.

Yes, currently, that’s the model Soava is built on.

We directly coordinate with all our suppliers without any middlemen. More so, all the information of our suppliers is present on our website. We are extremely transparent with the fact that we merely showcase the products made by the people in Madagascar and don’t manufacture it ourselves.

If you have more questions, drop us an email on [email protected] and we’ll get back to you at the earliest.

We hate waiting too, but this happens sometimes. Sign up to be notified when we restock a product and we’ll drop you a message.

If you have any other queries, please contact us here.

The Soava guarantee

  • 100% secure payments
  • Quality products
  • Authentic suppliers

The Soava guarantee

Soava's
commitments

Support the causes closest to your heart while you shop. We've always believed that businesses can — and should — have a positive impact on the communities they serve.